Refund Policy

When a refund is available

If no video on your account has ever been analyzed, the subscription was not used: no AI processing ran and nothing was created. This also covers an upload that failed on our side before analysis ever ran. Email vonzelle@vzttechconsulting.com from your account email and we refund the charge in full, whenever you ask — there is no time window on this. We check the account, not the calendar.

A refund closes the account

A refund closes the account: when we refund a charge, the plan ends right away and the account is deleted, including its uploads, clips and reels. If you would rather keep your film, cancel instead — cancelling keeps everything.

It is the same deletion as deleting your account yourself, which lists the few billing and audit records we keep. Download anything you want before asking for a refund.

When it is not

Once a video has been analyzed, the service has been used: AI processing ran on your film and clips were created. Those subscriptions are not refundable, including when the reel is not what you hoped for.

Most of the time “not what I wanted” means the wrong output type was picked — a Highlight only carries the strongest few plays, where a full-team breakdown needs Game Tape (every detected play, whole team, in order) or Coach Film (Game Tape for a subset you choose). The remedy there is to build the reel you actually needed, not a refund.

Cancelling

Cancelling is always free and self-serve, and none of it requires a refund request.

• Go to Settings → Billing and press Cancel Plan. That is the whole process.
• If you subscribed inside the iPhone or iPad app, Apple handles the billing, so it has to be cancelled there: Settings → tap your name → Subscriptions → NextPlay → Cancel Subscription.
• If you subscribed through Google Play on Android, Google handles the billing, so it has to be cancelled there: Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → NextPlay → Cancel subscription.

Either way you keep full access until the end of the period you have already paid for, you will not be charged again, and nothing is deleted — your film, your clips, your reels and your share links all stay exactly where they are.

Purchases made through Apple or Google Play

If you subscribed inside the iPhone/iPad app or on Android through Google Play, Apple or Google is the merchant of record for that charge, not NextPlay — refund requests for those purchases go through Apple (reportaproblem.apple.com) or Google Play, not us. The same unused-account rule above is what we tell them if asked.

Exceptions we always review

We understand that exceptional circumstances arise. Refund requests are reviewed on a case-by-case basis for situations such as:

• Duplicate charges: If you were charged twice for the same period
• Unauthorized charges: If a charge was made without your authorization
• Extended service outage: If the platform was unavailable for an extended period during your billing cycle
• Billing errors: If there was a technical error with your payment

How to request

Email vonzelle@vzttechconsulting.com with your account email and the details of your situation. We will review your request and respond within 5 business days.