Refund Policy

Subscription Model

NextPlay is a subscription-based service. When you subscribe to a paid plan, you are purchasing access to the platform for the duration of your billing period. All sales are final once the service has been used (i.e., you have uploaded videos or generated highlight reels).

Cancellation

You can cancel your subscription at any time from your billing settings. When you cancel:

• Your subscription remains active until the end of your current billing period
• You keep full access to all features until the period ends
• Your account reverts to the Free tier after the period ends
• Your existing highlight reels and content are preserved on the Free tier
• You will not be charged again after cancellation

No Automatic Refunds

Because NextPlay provides immediate access to AI processing, video analysis, and content generation upon subscription, we do not offer automatic refunds once the service has been used. Uploading a video or generating a highlight reel constitutes use of the service.

You have the ability to cancel at any time before your next billing cycle — we encourage you to cancel if the service is not meeting your needs rather than waiting until after renewal.

Case-by-Case Exceptions

We understand that exceptional circumstances arise. Refund requests are reviewed on a case-by-case basis for situations such as:

• Duplicate charges: If you were charged twice for the same period
• Unauthorized charges: If a charge was made without your authorization
• Extended service outage: If the platform was unavailable for an extended period during your billing cycle
• Billing errors: If there was a technical error with your payment

How to Request a Review

If you believe you qualify for a refund under the exceptions above, email vonzelle@vzttechconsulting.com with your account email and the details of your situation. We will review your request and respond within 5 business days.

Best Practice

We recommend starting with the Free tier (5 uploads/month, no credit card required) to evaluate the platform before committing to a paid subscription. This way you can see exactly what NextPlay offers before paying.